At j99, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the j99 platform, how we use and protect that information, who we share it with, and what rights you have as a data subject under applicable Philippine law. We encourage all j99 players — whether you're based in Manila, Cebu, Davao, or anywhere else in the Philippines — to read this document carefully before registering or using any j99 service.
These six principles guide every decision j99 makes about how your personal information is collected, stored, and used.
All data transmitted between your device and the j99 platform is protected by 256-bit SSL encryption — the same standard used by Philippine banks like BPI and BDO. Your personal and financial information is never transmitted in plain text.
j99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely for the purposes described in this Privacy Policy and for no other purpose without your explicit consent.
j99 collects only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or in excess of what is required for account management, payment processing, and regulatory compliance.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by j99. We honor these rights and provide clear processes for exercising them.
j99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
j99 will only send you marketing communications where you have provided your consent to receive them. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting j99 customer support.
This Privacy Policy applies to all personal data collected, processed, and stored by j99 in connection with your use of the j99 platform at j99.one, including all games, features, promotions, customer support interactions, and any other services offered by j99. It applies to all registered Players and to any individual who visits or interacts with the j99 platform, regardless of whether they have created an account.
j99 is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. Where j99 processes data relating to individuals outside the Philippines, j99 also endeavors to meet applicable international data protection standards.
Important: By registering for a j99 account or continuing to use the j99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the j99 platform and contact support to close your account.
This Privacy Policy should be read together with j99's Terms & Conditions, which are available at j99.one/terms-conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, j99 acts as the data controller in respect of all personal data collected through the j99 platform. As data controller, j99 determines the purposes for which and the means by which your personal data is processed.
j99 has appointed a Data Protection Officer (DPO) who is responsible for overseeing j99's compliance with applicable data protection laws and for handling data subject inquiries and requests. You may contact the j99 DPO using the contact details provided in Section 14 of this Privacy Policy.
Where j99 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or customer support platforms — those third parties act as data processors and are bound by data processing agreements that require them to process personal data only in accordance with j99's instructions and applicable law.
j99 collects the following categories of personal data in connection with your use of the j99 platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service improvement |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Game provision, responsible gaming monitoring, dispute resolution |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channel, promotion history | Sending relevant offers and updates where consent has been given |
j99 does not intentionally collect sensitive personal information as defined under the Philippine Data Privacy Act — such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation — unless specifically required for regulatory compliance purposes and with your explicit consent.
j99 collects personal data through the following means:
Note for Filipino Players: When you verify your identity using a Philippine government-issued ID (such as a PhilSys National ID, passport, driver's license, or SSS/GSIS ID), the data extracted from that document is processed solely for KYC and age verification purposes and is stored securely in accordance with this Privacy Policy.
j99 uses your personal data for the following purposes:
j99 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Where j99 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact j99 customer support or update your preferences in your account settings.
j99 does not sell your personal data. j99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:
All third-party service providers engaged by j99 are required to process personal data only in accordance with j99's instructions and applicable data protection law. j99 does not permit its service providers to use your personal data for their own purposes.
j99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect technical data for security and analytics purposes. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.
j99 uses the following categories of cookies:
You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may affect your ability to use certain features of the j99 platform, including logging in to your account.
j99 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j99 will notify the National Privacy Commission and, where required, affected data subjects in accordance with the notification requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations.
While j99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your j99 account credentials and for notifying j99 promptly if you suspect unauthorized access to your account.
j99 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, j99 will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data cannot be immediately deleted due to technical constraints, j99 will ensure that it is isolated from active processing until deletion is possible.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by j99. To exercise any of these rights, please contact j99's Data Protection Officer using the details in Section 14.
The Philippine Data Privacy Act of 2012 gives you meaningful control over your personal data. Here is what you are entitled to as a j99 player.
You have the right to request a copy of the personal data j99 holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data j99 holds about you. You may update certain information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to j99's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on j99's legitimate interests in certain circumstances.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that j99 transmit that data to another controller where technically feasible.
If you believe j99 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The j99 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. j99 does not knowingly collect personal data from individuals under the age of 21. If j99 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that your child has registered on the j99 platform or provided personal data to j99, please contact j99 immediately using the details in Section 14. j99 will investigate and take appropriate action promptly.
Age Verification: j99 employs mandatory age verification as part of its KYC process. All Players are required to provide documentary proof of age before they may make deposits or access real-money games. j99 cooperates fully with PAGCOR's requirements regarding the protection of minors from gambling-related harm.
j99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or j99's data processing practices. The date of the most recent revision is indicated at the top of this document.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights as a data subject or the way j99 processes your personal data — j99 will notify registered Players via the email address associated with their account and/or by prominent notice on the j99 platform, with reasonable advance notice before the changes take effect.
Minor amendments, such as corrections of typographical errors or clarifications that do not affect the substance of the Privacy Policy, may be made without advance notice. Your continued use of the j99 platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
j99 encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected. Previous versions of this Privacy Policy are available upon request by contacting j99's Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or j99's handling of your personal data, please contact j99's Data Protection Officer using the following details:
j99 will acknowledge receipt of your data subject request within five (5) business days and will endeavor to provide a substantive response within thirty (30) calendar days, in accordance with the requirements of the Philippine Data Privacy Act. Where a request is complex or involves a large volume of data, j99 may extend this period by a further thirty (30) days, with prior notification to you.
If you are not satisfied with j99's response to your data subject request or complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.
This Privacy Policy was last reviewed and updated in January 2026. j99 reserves the right to update this document at any time in accordance with Section 13 above.
Now that you know how j99 protects your personal data, you can play with confidence. Join the j99 community and enjoy a secure, fair, and entertaining gaming experience built for Filipino players.